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Privacy Policy

Update Date: 1/1/2026

Aurashuttle (“Company”, “we”, “us”, or “our”) values your privacy and is committed to protecting information collected through our services. This Privacy Policy explains how we collect, use, store, and protect information in compliance with applicable US laws.

1. Scope

This Privacy Policy applies to:

  • Users of Aurashuttle services, including customers, service partners, and contractors
  • Users of our website, app, or other communication platforms

2. Information We Collect

We collect information necessary to operate and improve our logistics and dispatch services, which may include:

  • Contact and business information provided by users or service partners
  • Usage data from app or website activity, device information, and communication records
  • Service-related data such as trip details, schedules, and preferences

Note: Sensitive personal identifiers (like government IDs, bank account details) collected for operational purposes are not disclosed publicly.

3. How We Use Information

Information is used for legitimate business purposes, including:

  • Providing, coordinating, and managing trips and dispatch services
  • Communicating with users, service partners, and contractors
  • Processing payments and managing commissions
  • Verifying compliance with applicable laws and regulations
  • Detecting, preventing, and addressing fraud or illegal activities
  • Improving our services, technology, and safety measures

4. Sharing Information

Aurashuttle may share information in limited, controlled ways:

  • With service partners, third-party or contractors as necessary to fulfill trips
  • With third-party service providers for operational purposes (e.g., payment processing, software support)
  • With law enforcement or regulatory authorities as required by law
  • With auditors or insurance companies for verification

Aurashuttle does not sell or rent personal information for marketing purposes.

5. Data Retention

  • Information is retained only as long as necessary for business, legal, or tax purposes.
  • Data will be securely deleted or anonymized after the retention period.

6. Data Security

  • Reasonable physical, technical, and administrative safeguards are implemented to protect information.
  • Access to personal and service data is restricted to authorized personnel.
  • While we implement strict security measures, no system is completely risk-free; users acknowledge inherent risks in digital communications.

7. User Rights

Users may have the right to:

  • Access or update personal information
  • Request correction or deletion of personal data
  • Opt-out of certain communications
  • Submit privacy-related questions or complaints

Requests should be sent to: info@aurashuttle.com

8. Minors

Aurashuttle services are not directed to minors under 18. We do not knowingly collect personal information from minors.

9. Changes to Privacy Policy

  • Aurashuttle may update this Privacy Policy to reflect legal, business, or operational changes.
  • Updated policies are effective immediately upon posting on our website or app.
  • Continued use of Aurashuttle services constitutes acceptance of the updated policy.

10. Governing Law

This Privacy Policy is governed by the laws of the United States, including federal and applicable state regulations.

SMS Messaging Policy 

Aurashuttle (“Company”, “we”, “us”, or “our”) may send SMS/text messages to customers, users, and service partners for business purposes. This SMS Policy explains the rules, consent requirements, message types, frequency, and opt-in/opt-out procedures in compliance with US regulations.

1. Consent

Before receiving SMS messages from Aurashuttle, you must provide explicit consent through one of the following methods:

    1. Written Consent: Submitting a paper form, email, or online form with a checkbox confirming consent to receive SMS messages.

    1. Verbal Consent: During a conversation, agreeing to receive SMS messages (only for conversational use cases).

    1. Implied Consent: Initiating contact with Aurashuttle via SMS from your own device (must be verifiable).

All consent must clearly state:

    • Type of messages to receive (e.g., appointment reminders, new promo codes, updates)

    • Opt-out instructions (“Reply STOP to unsubscribe”)

    • Message frequency and potential data/message rates

    • Link to Privacy Policy and Terms & Conditions

2. Types of SMS Messages

Aurashuttle may send the following categories of messages:

    • Conversational Messages: Customer support, order confirmations, inquiries, updates

    • Promotional Messages (if opted-in): Offers, discounts, marketing campaigns

    • Operational Messages: Appointment reminders, billing notifications, service alerts

Prohibited Messages: SMS content related to fraud, age-restricted content, loans, financial solicitations, or unsolicited mass marketing without prior consent.

3. Opt-In Language

All opt-in methods must use clear, unambiguous language, such as:

Example (Written/Online Consent):

“By checking this box, I consent to receive automated SMS messages from Aurashuttle related to [Message Type]. Message frequency may vary. Standard message & data rates may apply. Reply STOP to opt out at any time. For assistance, reply HELP. See our Privacy Policy and Terms & Conditions.

Example (Implied Consent):

“By texting Aurashuttle at 602 898 7588, you agree to receive [Message Type] messages. Reply STOP to opt out; Reply HELP for assistance. Message & data rates may apply. Visit Privacy Policy and Terms & Conditions for full details.”

4. Message Frequency

    • SMS frequency may vary based on message type and user preferences.

    • Examples:
        • Up to 2 SMS per week for appointment reminders

        • Up to 5 SMS per week for promotional updates

Frequency must always be disclosed in the opt-in consent language.

5. Opt-Out / STOP Keyword

    • Users may opt out at any time by replying STOP to any SMS.

    • After opting out, no further messages will be sent to that number.

    • Alternative opt-out methods: contacting Aurashuttle directly via email or phone.

6. HELP / Assistance Keyword

    • Users can reply HELP to receive assistance with SMS messages.

    • Instructions for customer support and links to Privacy Policy and Terms must be provided.

7. Fees / Data Rates

    • Standard carrier message and data rates may apply depending on the user’s mobile plan.

    • International messaging fees may apply if messages are sent outside the US.

8. Data Protection

    • Phone numbers and message content are treated as confidential and will not be shared with third parties for marketing purposes.

    • All collected data will be stored securely and processed in accordance with Aurashuttle’s Privacy Policy.

9. Compliance

    • SMS messaging practices comply with TCPA (Telephone Consumer Protection Act) and other applicable US laws.

    • Only authorized personnel can send SMS communications on behalf of Aurashuttle.

    • Records of consent and messaging activity are maintained for legal compliance.

10. Updates to SMS Policy

    • Aurashuttle may update this SMS Policy at any time.

    • Updated policies are effective immediately upon posting on our website or app.

    • Continued use of Aurashuttle services after updates constitutes acceptance of the new policy.

 

11. Contact Information

For questions or requests regarding this Privacy Policy:
Aurashuttle
 Email: info@aurashuttle.com
 Phone: 602 898 7588